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Skin Concerns

Frequently Asked
Questions

Which skin and hair types are Silky Planet devices suitable for?

Our devices are designed to work for most skin and hair types. The IPL device works best on lighter skin tones with darker hair growth. If you have very fair or very dark skin, we recommend doing a patch test first we walk you through it step by step in the instructions. Our EMS and LED devices are suitable for all skin types, as they work independently of pigmentation.

Do I need special accessories or gels to use the devices?

For most of our devices, you don't need any additional products. For the LumiFace EMS device, we recommend using a water-soluble conductive gel or aloe vera to improve conductivity and make the treatment more comfortable. The gel is not included. All other devices are ready to use straight out of the box.

Why should I invest in a Silky Planet device instead of going to a salon?

A single salon appointment for hair removal or a facelift treatment can easily set you back between £60 and £150, and you'll need several of them. With a Silky Planet device, you get the same treatment at home, on your own schedule, with no appointments and no travel. Most devices pay for themselves after just two or three sessions you would otherwise have paid for at a clinic.

How quickly will I see results?

It depends on the device and your starting point. With IPL hair removal, most customers notice a significant reduction in hair growth after three to four sessions. With the EMS device, visible improvements in skin texture often appear after just one to two weeks of regular use. For lasting results, we recommend following the treatment plan included with your device.

Are the devices clinically tested and safe?

Yes. All Silky Planet devices go through certification processes and have been reviewed by dermatologists. Our IPL technology is clinically tested for efficacy. You can try any product for 30 days and return it if it's not right for you, no questions asked.

What happens if I'm not happy with my device?

We offer a 30-day money-back guarantee. If you're not convinced within that time, simply send it back. Our customer service team is available Monday to Saturday, 9am to 8pm, and is happy to help with any questions about using your device or the returns process.

Are these devices suitable for use during pregnancy?

We recommend avoiding all electrical body devices during pregnancy, including cellulite massagers and suction tools. If you are pregnant or have a medical skin condition, consult your GP before use.

Can cellulite devices be used on the face or neck?

The CelluX's ultrasonic function can be used on the jawline, neck, and décolleté for firming and circulation support. The CelluFree is intended for body use only, covering thighs, abdomen, arms, and buttocks. Always follow the usage guide included with your device.

How long does it take to see results with the cellulite devices?

Most users notice improved skin texture and reduced heaviness in the legs after 2 to 3 weeks of consistent use (3 to 4 sessions per week). A visible reduction in the appearance of cellulite typically develops over 6 to 8 weeks. Results improve further with continued use and are best supported by adequate hydration and an active lifestyle.

What's the difference between the CelluFree and CelluX anti-cellulite devices?

The CelluFree is a mechanical lymphatic drainage massager that uses three interchangeable pads to stimulate circulation, warm the tissue, and encourage collagen production in the treated area. The CelluX uses ultrasonic cavitation technology for deeper tissue penetration. It targets stubborn fat-cell clusters below the skin's surface and also features a warming infrared function. For visible contouring results, the CelluX is our more advanced option. The CelluFree is excellent for regular circulation-boosting maintenance.

Is the suction safe for sensitive skin?

Yes, when used correctly. Both the Blackhead Removal Kit and ClearCam offer adjustable suction levels. Always start on the lowest setting and work up based on your skin's response. Do not hold the device in one spot for more than 2 to 3 seconds to avoid bruising or broken capillaries.

How often should I use a blackhead removal device?

For most skin types, 1 to 2 sessions per week is ideal. Overuse can cause temporary redness or over-sensitise the skin, especially on fine or dry skin types. Always cleanse thoroughly first and follow up with a moisturiser or soothing serum after treatment.

What's the difference between the Blackhead Removal Kit, the ClearCam, and the peel-off masks?

The Blackhead Removal Kit and ClearCam are both electronic suction devices that physically extract blackheads from the pore in real time. The Kit comes with three interchangeable attachments for gentle exfoliation, circulation stimulation, and targeted lifting. The ClearCam features extra-strong suction power for more stubborn congestion. Our peel-off masks (available in activated charcoal and cream formula) are a topical alternative that bonds to impurities and lifts them out as the mask is removed. Both approaches deliver results. Many customers use the devices for deep cleaning and the masks for maintenance in between.

What causes blackheads and why are regular facials not enough?

Blackheads form when excess sebum and dead skin cells clog open pores, then oxidise on contact with air. Regular cleansing maintains the surface but rarely reaches deep enough to clear the follicle. That's why our suction-based and peel-off devices go directly into the pore, removing impurities at the source rather than just washing over them.

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