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Wellness & Recovery

Frequently Asked
Questions

Which skin and hair types are Silky Planet devices suitable for?

Our devices are designed to work for most skin and hair types. The IPL device works best on lighter skin tones with darker hair growth. If you have very fair or very dark skin, we recommend doing a patch test first we walk you through it step by step in the instructions. Our EMS and LED devices are suitable for all skin types, as they work independently of pigmentation.

Do I need special accessories or gels to use the devices?

For most of our devices, you don't need any additional products. For the LumiFace EMS device, we recommend using a water-soluble conductive gel or aloe vera to improve conductivity and make the treatment more comfortable. The gel is not included. All other devices are ready to use straight out of the box.

Why should I invest in a Silky Planet device instead of going to a salon?

A single salon appointment for hair removal or a facelift treatment can easily set you back between £60 and £150, and you'll need several of them. With a Silky Planet device, you get the same treatment at home, on your own schedule, with no appointments and no travel. Most devices pay for themselves after just two or three sessions you would otherwise have paid for at a clinic.

How quickly will I see results?

It depends on the device and your starting point. With IPL hair removal, most customers notice a significant reduction in hair growth after three to four sessions. With the EMS device, visible improvements in skin texture often appear after just one to two weeks of regular use. For lasting results, we recommend following the treatment plan included with your device.

Are the devices clinically tested and safe?

Yes. All Silky Planet devices go through certification processes and have been reviewed by dermatologists. Our IPL technology is clinically tested for efficacy. You can try any product for 30 days and return it if it's not right for you, no questions asked.

What happens if I'm not happy with my device?

We offer a 30-day money-back guarantee. If you're not convinced within that time, simply send it back. Our customer service team is available Monday to Saturday, 9am to 8pm, and is happy to help with any questions about using your device or the returns process.

Who shouldn't use a massage gun?

You should avoid using a massage gun—or consult your doctor first—if you have acute injuries, varicose veins, deep vein thrombosis (DVT), are pregnant, or are taking blood thinners. Please also avoid using the device directly on bones, joints, or the spine.

Can these devices help with tension headaches originating from the neck?

Yes, tension headaches caused by tight neck muscles can often be relieved by loosening up the area. However, if you suffer from frequent or severe headaches, we always recommend getting them checked by a doctor rather than relying solely on the device.

What’s the difference between a Shiatsu pillow and a TENS neck device?

A Shiatsu pillow provides a physical, mechanical massage using circular kneading motions to mimic a hands-on massage. A TENS device, on the other hand, uses gentle electrical pulses to block pain signals without any physical massage action.

How long does it take to see results?

Many users feel soothing warmth and muscle relaxation after their very first session. For stubborn, long-term tension, you’ll typically notice a significant difference after one to two weeks of regular use.

What sets your massage guns apart from more expensive brands?

We focus on outstanding value for money, comprehensive warranty protection, and dedicated, reliable customer support whenever you need us.

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Which Regain product is right for your pain? | Shop the full range

Whether it’s acute back pain, a stiff neck after a long day working from home, or simply the need to unwind – different issues need different solutions. Explore our complete Regain collection below, featuring everything from massage guns and TENS/EMS devices to red light therapy. Use our filters to narrow down your search, or browse the range to find the perfect fit for you.

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