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1. What is Diamond?
Diamond is a beauty and personal care brand offering high-quality at-home products such as hair styling tools, skincare devices, and beauty accessories. Our goal is to make your daily routine simple, comfortable, and enjoyable.
2. How do I place an order?
Just add your preferred product to the cart, proceed to checkout, and complete the purchase using one of our supported payment methods. You will receive an email confirmation right after your order is placed.
3. How long does shipping take?
Delivery times vary depending on the destination country. The estimated delivery time is displayed at checkout. You will receive a tracking link once your order has been dispatched.
4. Do you ship internationally?
Yes, we ship to multiple countries in Europe. Available delivery destinations appear automatically at checkout.
5. Which payment methods do you accept?
We accept popular payment methods such as credit card, PayPal, Klarna (where available), and additional local payment options depending on the country.
6. Can I cancel or change my order?
If your order has not been shipped yet, we can cancel it for you. Please contact us immediately via email so we can assist you.
7. What is your return policy?
Unused products can be returned within 14 days. For hygienic reasons, opened or used beauty devices cannot be returned. Please contact our support team before sending your item back.
8. What should I do if my product arrives damaged?
Please contact our support team with your order number and a photo of the damaged item. We will help you with the next steps.
