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Frequently Asked
Questions

Which skin and hair types are Silky Planet devices suitable for?

Our devices are designed to work for most skin and hair types. The IPL device works best on lighter skin tones with darker hair growth. If you have very fair or very dark skin, we recommend doing a patch test first we walk you through it step by step in the instructions. Our EMS and LED devices are suitable for all skin types, as they work independently of pigmentation.

Do I need special accessories or gels to use the devices?

For most of our devices, you don't need any additional products. For the LumiFace EMS device, we recommend using a water-soluble conductive gel or aloe vera to improve conductivity and make the treatment more comfortable. The gel is not included. All other devices are ready to use straight out of the box.

Why should I invest in a Silky Planet device instead of going to a salon?

A single salon appointment for hair removal or a facelift treatment can easily set you back between £60 and £150, and you'll need several of them. With a Silky Planet device, you get the same treatment at home, on your own schedule, with no appointments and no travel. Most devices pay for themselves after just two or three sessions you would otherwise have paid for at a clinic.

How quickly will I see results?

It depends on the device and your starting point. With IPL hair removal, most customers notice a significant reduction in hair growth after three to four sessions. With the EMS device, visible improvements in skin texture often appear after just one to two weeks of regular use. For lasting results, we recommend following the treatment plan included with your device.

Are the devices clinically tested and safe?

Yes. All Silky Planet devices go through certification processes and have been reviewed by dermatologists. Our IPL technology is clinically tested for efficacy. You can try any product for 30 days and return it if it's not right for you, no questions asked.

What happens if I'm not happy with my device?

We offer a 30-day money-back guarantee. If you're not convinced within that time, simply send it back. Our customer service team is available Monday to Saturday, 9am to 8pm, and is happy to help with any questions about using your device or the returns process.

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